MSC Complaints Procedure

Certainly! Here’s a clear and professional draft for a complaints procedure that you can adapt for the Mobility Solutions Centre's website:

Complaints Procedure

At Mobility Solutions Centre, we are committed to providing outstanding service and products. However, if you feel that we have not met your expectations, we want to hear from you so we can address your concerns promptly and effectively. Your feedback is invaluable in helping us improve our service.

Step 1: Raise Your Complaint
If you have a complaint, please contact us through one of the following methods:

  • In Person: Visit us at our store and speak directly with our staff.
  • By Phone: Call Shanon (Business Owner) 0277271471 and leave a message if not answered.
  • By Email: Send an email to shanon@mobilitysolutionscentre.co.nz with a detailed description of your issue.

To help us assist you efficiently, please include the following information:

  • Your name and contact details.
  • A description of the product or service in question.
  • The date of purchase or service.
  • Any relevant reference numbers or receipts.

Step 2: Complaint Assessment
Once we receive your complaint, we will:

  1. Acknowledge your complaint within 3 business days].
  2. Investigate your concerns thoroughly.
  3. Provide a resolution or update within 10 business days

Step 3: Resolution
If your complaint is valid, we will take appropriate action to resolve the issue. This may include repairs, replacements, refunds, or other suitable measures. Our goal is to ensure your satisfaction.

Step 4: Further Assistance
If you feel your complaint has not been resolved to your satisfaction, you may escalate the matter by contacting our [insert appropriate department/manager name] at [insert contact details].

Your Rights
This complaints procedure does not affect your statutory rights under New Zealand consumer protection laws.

Feel free to adapt this to include specific details like contact information and time frames that suit your business! Let me know if you’d like help refining any part further.